Commercial Trades Annual Review Pack

HVAC & Mechanical

HVAC Service Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Talks in symptoms and causes rather than part numbers - superheat and subcooling readings, not "I replaced the TXV"
Has worked unaccompanied on rooftop equipment, not just assisted on installs
Can describe a call they diagnosed wrong and what the second visit found

What they were measured on From the 90-day plan

Measure	Where it landed
Running a full route unsupervised, including after-hours rotation
Quoting found work up to an agreed authority limit
Measured on first-time fix, callback rate and ticket completeness - figures shared with them
Next credential or equipment training agreed and diarised

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

HVAC & Mechanical

HVAC Install Technician (Commercial)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Brazing with nitrogen purge described as routine rather than as a best practice they have heard of
Has set equipment by crane and can talk about rigging and roof curb fit
VRF experience named by manufacturer, because the commissioning differs

What they were measured on From the 90-day plan

Measure	Where it landed
Leads an install crew on routine work without daily supervision
Trusted with the commissioning checks on at least one equipment family
Measured on rework, schedule adherence and quality of the service handover
Named the next equipment type or manufacturer they will be trained on

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

HVAC & Mechanical

HVAC Controls Technician (BAS / Niagara)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Platform experience named specifically: Niagara, Metasys, Desigo, Distech, Delta. The platforms are not interchangeable
Can read a sequence of operations and say where it will fail in practice
Has integrated across protocols - BACnet MS/TP, IP, Modbus - rather than staying inside one vendor

What they were measured on From the 90-day plan

Measure	Where it landed
Commissions independently and signs off their own point-to-point checks
Carries the on-call phone for controls on a rotation
Measured on rework, documentation quality and operator feedback
Manufacturer certification path agreed if they do not already hold one

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

HVAC & Mechanical

HVAC Service Manager

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Talks about utilisation, call-back rate and agreement renewal rate as numbers they owned
Has grown a maintenance agreement base, not just serviced one
Came up through the field - departments rarely accept a manager who cannot read a work order

What they were measured on From the 90-day plan

Measure	Where it landed
Running the department day to day, escalating by exception
Owns the maintenance agreement renewal list and its pricing
Measured on utilisation, callback rate, agreement retention and gross margin
Has a development plan for at least two technicians

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

HVAC & Mechanical

HVAC Project Manager (Commercial)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Can state the margin they carried and what moved it, not just project values
Long-lead equipment procurement described as a scheduling problem they planned around
Change-order discipline - documentation habits described without prompting

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a normal job load without daily oversight
Owns buyout, submittals, billing and closeout on their jobs
Measured on margin held against buyout, schedule adherence and closeout speed
Named the long-lead equipment risks on each job without prompting

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Construction

Construction Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Describes planning the next day's work the afternoon before
Safety described as something they enforce rather than something that happens to them
Can talk about a crew member they coached rather than removed

What they were measured on From the 90-day plan

Measure	Where it landed
Running their area without daily superintendent involvement
Owns safety corrections and toolbox talks on their scope
Measured on productivity against estimate, rework and incident rate
Naming a crew member they are developing

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Construction

Construction Superintendent

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Talks in sequence and constraint rather than trades and tasks
Has run inspections and closeout, not just the productive middle of a job
Can describe recovering a slipped schedule with specifics

What they were measured on From the 90-day plan

Measure	Where it landed
Running the site, escalating to the project manager by exception
Owns site safety, logistics and the punch process
Measured on schedule adherence, incident rate, inspection outcomes and punch volume
Has flagged at least one risk early enough to matter

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Construction

Construction Project Manager

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Describes the PM-superintendent split clearly, and respects it
Change-order and documentation discipline described without prompting
Can state budget performance and what moved it

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a normal job load, escalating by exception
Owns owner communication and the monthly report
Measured on margin held, schedule, change order recovery and closeout
Can name the top three risks on each job unprompted

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Construction

Commercial Estimator

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Scope levelling described as the core skill rather than takeoff speed
Has a view on which jobs to no-bid and why
Can describe a job they priced that went badly and what they got wrong

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying bids independently within an agreed value limit
Owns the subcontractor coverage for their bids
Measured on hit rate, accuracy against actuals and scope completeness
Has improved at least one production rate with evidence

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Electrical

Journeyman Electrician (Commercial)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Conduit bending described as routine - offsets, saddles, large-diameter rigid
Has worked live-adjacent under NFPA 70E and can describe the boundary rules
Commercial and industrial service sizes rather than residential panel swaps

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine scopes and directing an apprentice
Trusted to terminate and verify before energisation under the foreman
Measured on rework, inspection pass rate and productivity against estimate
Next code or equipment training agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Electrical

Master Electrician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Names the states and municipalities the licence is active in, and whether by exam or reciprocity
Has carried a contractor licence of record, not merely held a master card
Inspection relationships described as a working routine rather than an adversarial one

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying licence responsibility with your full confidence
Owns the training plan for apprentices and journeymen
Measured on inspection outcomes, incident rate and quality of code decisions
Has flagged at least one practice in the company that needs to change

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Electrical

Electrical Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Talks about production rates and manpower loading, not just tasks completed
Coordination described from the other trades' side - ductwork and sprinkler mains win ceiling space arguments
Has run a crew through an inspection and a punch list

What they were measured on From the 90-day plan

Measure	Where it landed
Running the floor without daily project manager involvement
Owns safety on their area including toolbox talks and corrections
Measured on productivity against estimate, rework and incident rate
Named a journeyman they are developing toward foreman

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Electrical

Commercial Electrical PM

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Switchgear and transformer lead times discussed as a planning input, not a surprise
Can describe how they forecast manpower with the foreman rather than at them
Billing and retainage described in detail - cash position is part of the job

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a full job load with escalation by exception
Owns gear procurement timing and the energisation critical path
Measured on margin, billing accuracy, schedule and closeout
Can name the two biggest risks on each of their jobs unprompted

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Plumbing

Journeyman Plumber (Commercial)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Pipe materials and joining methods described by application rather than preference
Has worked to a riser diagram and coordinated sleeves and penetrations before the pour
Medical gas or backflow certification where the work calls for it

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine scopes and directing an apprentice
Trusted to call for inspection on their own work
Measured on rework, inspection pass rate and productivity
Next credential - backflow, medical gas, licence progression - agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Plumbing

Master Plumber

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
States which jurisdictions the licence covers and how it was obtained
Has been the licence of record for a contractor, with the exposure that carries
Can talk through a plan review conversation with an AHJ

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying licence responsibility with full confidence
Owns training and progression planning for the plumbing staff
Measured on inspection outcomes, callback rate and quality of code decisions
Has identified at least one standard practice that should change

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Plumbing

Commercial Plumbing PM

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Fixture schedules and owner-furnished equipment described as a tracked risk
Coordination with mechanical described in terms of sequence and space, not goodwill
Can state the margin carried and what moved it

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a full job load, escalating by exception
Owns procurement timing on long-lead fixtures and equipment
Measured on margin, schedule, inspection outcomes and closeout
Can name the critical path on each job without looking it up

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Roofing

Commercial Roofing Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Names the systems worked rather than saying "commercial roofing" - TPO, EPDM, modified bitumen, built-up, standing seam
Treats detail work - curbs, penetrations, parapets, drains - as the part that decides whether the roof leaks
Can describe a dry-in plan for a partial tear-off with rain forecast

What they were measured on From the 90-day plan

Measure	Where it landed
Running crews independently on routine work
Trusted with detail decisions at penetrations and terminations
Measured on leak callbacks, warranty inspection outcomes and productivity
Next manufacturer certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Roofing

Commercial Roofing PM

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Understands that the manufacturer warranty is a document trail, not a handshake
Has scheduled around weather and material lead times as a normal constraint rather than an excuse
Can describe pricing a deck-condition change order that was found after tear-off

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a full job load with escalation by exception
Owns warranty submission and the closeout package
Measured on margin, warranty acceptance rate and callback cost
Has a view on which roofs in the portfolio need survey work

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Roofing

Commercial Roofing Service Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Describes leak tracing as a diagnostic process rather than patching the nearest suspect spot
Comfortable writing the condition report the owner actually reads
Has worked across several membrane types, because service work does not get to choose

What they were measured on From the 90-day plan

Measure	Where it landed
Running a service route unsupervised
Quoting repairs within an agreed authority limit
Measured on repair hold rate, documentation quality and customer feedback
Contributing to the roof survey programme

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Fire Protection

Fire Alarm Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
NICET level stated, and the candidate knows what it did and did not qualify them for
Names specific panel platforms programmed rather than listing manufacturers seen
Has run an acceptance test with an AHJ present and can describe how it went wrong once

What they were measured on From the 90-day plan

Measure	Where it landed
Running inspections and service calls independently
Trusted to manage an impairment start to finish
Measured on report quality, first-time fix and AHJ acceptance
Next manufacturer certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Fire Protection

Fire Sprinkler Fitter

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Can read a sprinkler shop drawing and spot where it will not fit the ceiling that is actually there
Knows why a dry system behaves differently from a wet one in both installation and trouble calls
Has done hydrostatic testing and can describe a failed test and the fix

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine installation
Trusted to call for inspection on their own work
Measured on test pass rate, rework and productivity
Next licence stage or NICET level agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Fire Protection

Fire Alarm / Sprinkler Designer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Hydraulic calculation described as judgement about the remote area, not as software output
Has had designs rejected by an AHJ and can say why and what changed
Coordinates with ductwork and structure before issuing, not after

What they were measured on From the 90-day plan

Measure	Where it landed
Designing independently within agreed occupancy types
Owns the submittal and the response to comments
Measured on first-pass approval rate, field RFI volume and rework
NICET progression agreed if applicable

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Paving & Asphalt

Asphalt / Paving Operator

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Names the specific machines run and the mix types placed, not "paving equipment"
Describes rolling pattern and mat temperature as linked decisions
Has run night work and understands what cooling time does to the pattern

What they were measured on From the 90-day plan

Measure	Where it landed
Running the paver unsupervised on your normal work
Trusted on variable depth and irregular shapes
Measured on mat quality, density results and rework
Next machine or certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Paving & Asphalt

Paving Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Treats truck sequencing and plant coordination as part of quality, not logistics
Can describe building a longitudinal joint that will not ravel
Has owned density and smoothness results, including a failing one

What they were measured on From the 90-day plan

Measure	Where it landed
Running crews independently on routine work
Owns the prep decision: what gets milled, patched or left
Measured on productivity, density results, rework and incident rate
Developing one operator toward more responsibility

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Paving & Asphalt

Screed Operator

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Understands head of material as the primary variable rather than screed adjustment
Has used stringline, ski and averaging beam references and knows when each applies
Can describe chasing and fixing a recurring bump without over-correcting

What they were measured on From the 90-day plan

Measure	Where it landed
Running the screed unsupervised
Trusted on variable depth and hand-work transitions
Measured on smoothness, thickness tolerance and rework
Mentoring the next screed hand

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Landscaping

Landscape Crew Lead

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Describes the route as a quality problem rather than a time problem
Can identify common plant material and its failure modes in their region
Bilingual crew leadership where the crew needs it, stated plainly

What they were measured on From the 90-day plan

Measure	Where it landed
Running the route unsupervised to standard
Trusted to adjust sequence when weather or breakdown forces it
Measured on complaints, property quality scores and damage incidents
Training a crew member of their own

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Landscaping

Landscape Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Reads a landscape plan and can price the gap between it and the site conditions
Treats drainage and soil preparation as the part that decides whether the plants survive
Has run installation under a general contractor schedule, not just maintenance

What they were measured on From the 90-day plan

Measure	Where it landed
Running the operation day to day, escalating by exception
Owns equipment maintenance scheduling and downtime
Measured on route hours against budget, complaints and retention
Developing at least one crew lead

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Landscaping

Landscape Account Manager

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Can state renewal retention on their book and what drove the losses
Sells enhancements by walking the property rather than by sending a list
Knows the horticulture well enough to be believed by the crews and the client

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying the full book with escalation by exception
Owns renewal pricing within an agreed range
Measured on retention, enhancement revenue and margin by account
Has recommended at least one account be repriced or resigned

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Landscaping

Landscape Project Manager

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Has sourced plant material against a specification and managed substitutions
Understands establishment and warranty obligations as a cost to be scheduled
Can work to a general contractor schedule that treats landscape as the last trade in

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a normal install load with escalation by exception
Owns the handover to maintenance and the warranty walk
Measured on margin, plant loss rate, schedule and punch volume
Can name the seasonal risks on each job unprompted

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Painting

Commercial Painter

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Talks about preparation and masking time as the majority of the job
Spray experience stated with the equipment and the coatings, not just "sprayer"
Has worked occupied buildings and understands containment and odour control

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine commercial scopes
Trusted on substrate decisions within the specification
Measured on rework, punch volume and production against estimate
Next skill - spray, industrial coatings, finishes - agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Painting

Industrial Painter / Coatings

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Knows SSPC surface preparation standards by number and what each one actually produces
Measures wet and dry film thickness as a matter of course
Has worked under containment with the respiratory and confined-space training to match

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently within the procedures they are qualified to
Trusted to make the call on dew point and surface condition
Measured on inspection pass rate, rework and documentation quality
Next certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Painting

Commercial Painting Foreman

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Schedules painting around the trades that will damage it, rather than after them
Can describe manpower loading on a job that compressed
Owns the punch list without treating it as someone else's fault

What they were measured on From the 90-day plan

Measure	Where it landed
Running jobs independently
Owns the punch and touch-up process so it closes
Measured on production against estimate, punch volume and rework
Developing one painter toward lead

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Flooring

Commercial Carpet Installer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Tests and documents subfloor moisture rather than assuming the slab is ready
Plans seams against the light and the traffic pattern, not just the roll width
Has installed carpet tile in occupied space in phases

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine installations
Trusted to plan seams on an open floor
Measured on rework, punch items and material waste
Training a helper

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Flooring

LVT / Hard Surface Installer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Treats substrate flatness as the controlling variable, because LVT telegraphs everything under it
Knows which adhesive goes with which product and moisture condition
Has heat-welded sheet vinyl seams in healthcare or similar environments

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine installations
Trusted to plan layout so the job does not finish on a sliver
Measured on rework, telegraphing complaints and waste
Training a helper

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Flooring

Polished Concrete Installer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Speaks in grit sequence and exposure class rather than "polished"
Assesses the slab before committing to a finish level
Understands densifier timing and what happens when it is rushed

What they were measured on From the 90-day plan

Measure	Where it landed
Running slabs independently on routine specifications
Trusted to assess a slab and recommend an achievable finish
Measured on finish consistency, rework and customer acceptance
Next equipment or decorative technique agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Flooring

Commercial Flooring PM

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Manages dye lot and lead time as a scheduling constraint from the start
Has made the moisture mitigation call and can explain who paid for it
Phases occupied-building work around the tenant, not around the crew

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a full job load with escalation by exception
Owns attic stock, closeout and the owner handover
Measured on margin, schedule, punch volume and claim rate
Can name the slab risk on each job unprompted

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Cleaning & Facilities

Janitor / Custodial Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Knows the difference between cleaning, sanitising and disinfecting, and when each is required
Has worked to a documented protocol - healthcare, food plant, or similar - not just a checklist
Floor care experience stated specifically: stripping, refinishing, burnishing, extraction

What they were measured on From the 90-day plan

Measure	Where it landed
Working unsupervised with inspections passing consistently
Trusted with periodic work as well as daily scope
Measured on inspection scores, complaints and supply usage
Trained on at least one piece of floor equipment

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Cleaning & Facilities

Cleaning Supervisor

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Can state how they cover a call-out at nine at night without the client noticing
Inspects against a written standard and keeps the record
Has managed supply and equipment budgets, which is where the margin leaks

What they were measured on From the 90-day plan

Measure	Where it landed
Running the patch day to day, escalating by exception
Owns staffing, cover and periodic scheduling
Measured on inspection scores, complaint volume, turnover and supply cost
Developing one cleaner toward supervision

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Welding & Fabrication

Commercial Welder

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
States current certifications by process, position and material, with the dates
Can read a WPS and say what in it constrains the work
Fit-up described as part of the job rather than someone else's step

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently within their qualifications
Trusted on out-of-position and critical joints where qualified
Measured on first-time inspection pass rate and rework
Next qualification or position agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Masonry & Concrete

Bricklayer / Mason

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Coursing and layout described as the part that cannot be fixed later
Knows mortar types and where each is required rather than using one everywhere
Understands flashing, weeps and air gaps as the wall's drainage system

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine walls and repairs
Trusted on openings, lintels and control joint placement
Measured on coursing accuracy, rework and production rate
Training an apprentice

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Masonry & Concrete

Concrete Finisher

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Reads the set rather than working to a clock
Knows what jointing is for and where the joints have to land
Has finished to a flatness specification and knows how it was measured

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine slabs
Trusted on decorative or specified finishes where applicable
Measured on flatness results, rework and surface defects
Training a helper

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Physical Security

Security Systems Installer / Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Names platforms configured - access control and video management by product - rather than listing manufacturers seen
Comfortable on the network side: addressing, VLANs, PoE budgets, switch configuration
Has integrated door hardware with fire alarm and life-safety egress requirements

What they were measured on From the 90-day plan

Measure	Where it landed
Commissioning and servicing independently on known platforms
Trusted on life safety egress interfaces with review
Measured on first-time fix, callback rate and documentation quality
Next manufacturer certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Physical Security

Low-Voltage Electrician (Security Specialty)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Licensing stated accurately for the state, because low-voltage licensure varies and matters
Terminations and testing described with the standard used, not just "ran the cable"
Understands where limited-energy work still falls under the electrical code

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine cabling scopes
Trusted on pathway planning and fill calculations
Measured on certification pass rate, rework and documentation accuracy
Fibre or specialist certification agreed if applicable

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Physical Security

Integration Engineer / Systems Integrator

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Thinks in systems and interfaces rather than devices
Has done an identity or directory integration and can describe what broke
Can size storage and bandwidth for a camera count and retention requirement

What they were measured on From the 90-day plan

Measure	Where it landed
Designing and leading deployments independently
Owns version control and firmware policy across the estate
Measured on deployment defect rate, client acceptance and support load
Has improved at least one standard

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Insulation

Insulation Worker, Mechanical

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Vapour barrier integrity described as the controlling detail on cold work
Knows which material goes on which service temperature rather than using one system everywhere
Fitting work - elbows, valves, hangers, removable covers - described as the skilled part

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine scopes
Trusted on removable covers and complex fittings
Measured on rework, condensation callbacks and productivity
Next material or system training agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Insulation

Insulation Worker, Floor/Ceiling/Wall

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Air sealing treated as part of the install rather than a separate trade
Knows the fire-stopping and draft-stop requirements at penetrations and rated assemblies
Spray foam work stated with the training and respiratory protection it requires

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine assemblies
Trusted on thermal bridging decisions within the specification
Measured on inspection pass rate, rework and coverage consistency
Spray foam or specialist certification agreed if applicable

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Pest Control

Pest Control Technician (Licensed Applicator)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Licence and category stated for the state, with renewal and CEU status current
Identifies before treating, and says so without being prompted
Has worked audited accounts - food processing, healthcare, warehousing - and knows what the auditor looks for

What they were measured on From the 90-day plan

Measure	Where it landed
Running the route unsupervised
Trusted to build a treatment plan for a recurring problem
Measured on callback rate, audit outcomes and record quality
Additional licence category agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Elevator Maintenance

Elevator Mechanic / Service Technician

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Union apprenticeship or state licence stated accurately, with the jurisdiction
Names controller platforms troubleshot rather than manufacturers seen
Door-related callbacks treated as the bulk of service work, because they are

What they were measured on From the 90-day plan

Measure	Where it landed
Running a route independently including on-call rotation
Trusted to take a unit out of service on their own judgment
Measured on callback rate, entrapment response time and inspection outcomes
Next licence stage or manufacturer training agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Elevator Maintenance

Elevator Project Manager

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Plans around equipment lead times as the dominant schedule constraint
Knows the state inspection and permitting path, which is not the same in two places
Has coordinated hoistway readiness with a general contractor and been let down once

What they were measured on From the 90-day plan

Measure	Where it landed
Carrying a full job load with escalation by exception
Owns inspection scheduling and sign-off
Measured on schedule, margin, inspection outcomes and turnover quality
Can name the long-lead risk on each job unprompted

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Elevator Maintenance

QEI-Certified Inspector

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
QEI certification current, with the certifying organisation and the jurisdictions worked
Can describe a category five test and what commonly fails it
Writes findings that distinguish code violations from maintenance recommendations

What they were measured on From the 90-day plan

Measure	Where it landed
Inspecting independently across the equipment types agreed
Trusted to red-tag a unit on their own judgment
Measured on report quality, consistency and dispute volume
Additional jurisdictions or equipment types agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

LED & Solar

Solar Photovoltaic Installer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Knows the attachment detail and who holds the roof warranty
Describes rapid shutdown and labelling requirements as code, not paperwork
Fall protection stated as a working practice rather than a certificate

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine arrays
Trusted on layout adjustments within the plan set
Measured on rework, leak callbacks and installation defects
Next certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

LED & Solar

Electrician (LED & Solar)

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Electrical licence current for the jurisdiction, stated without hedging
Has done an interconnection and dealt with the utility, not just the inverter
Lighting controls described as commissioning work rather than device installation

What they were measured on From the 90-day plan

Measure	Where it landed
Working independently on routine systems
Trusted on point of interconnection decisions within the design
Measured on inspection pass rate, commissioning defects and production versus expectation
Next manufacturer certification agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Trucking

CDL-A Truck Driver

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Clean MVR and a stable work history, with gaps explained rather than hidden
Endorsements stated - tanker, hazmat, doubles - with current medical card
Load securement described specifically for the trailer type they actually run

What they were measured on From the 90-day plan

Measure	Where it landed
Running the full route set unsupervised
Trusted to make the weather and safety call
Measured on on-time delivery, log compliance, incidents and fuel
Additional endorsement agreed if useful

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Trucking

CDL-B Truck Driver

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Equipment operation on the truck described as part of the job, because it usually is
Endorsements and any crane or equipment certifications stated with the licence
Comfortable with the customer-facing and crew-facing side of a service truck

What they were measured on From the 90-day plan

Measure	Where it landed
Running routes unsupervised including unfamiliar sites
Trusted to refuse an unsafe delivery location
Measured on on-time delivery, damage rate and incidents
Path to Class A discussed if they want it

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Irrigation

Irrigation Technician / Installer

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Uses a wire tracker and a solenoid test rather than digging to find the fault
Knows head spacing and precipitation rate, not just which head fits
Has programmed smart controllers and understands what the sensors are actually doing

What they were measured on From the 90-day plan

Measure	Where it landed
Running a service route unsupervised
Trusted on controller programming and schedule changes
Measured on callback rate, water usage outcomes and report quality
Backflow certification agreed if not held

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when

Commercial Irrigation

Backflow Prevention Specialist

Employee

Reviewer

Date

What good looks like From the hiring criteria

Criterion	Job, date or customer
Certification current for the jurisdiction, with gauge calibration in date
Knows which assembly type is required for which hazard level
Describes the filing and recordkeeping as part of the job rather than paperwork after it

What they were measured on From the 90-day plan

Measure	Where it landed
Testing and reporting independently across all assembly types
Trusted on repair versus replacement decisions
Measured on report acceptance rate, retest volume and schedule adherence
Additional jurisdictions or certifications agreed

Finish on these Ask, then stop talking

What part of this job would you change if it were yours to change?
What would have to be true here in a year for you to still be here?
Agreed development step, and by when