30/60/90 Onboarding Pack for Commercial Trades

HVAC & Mechanical

HVAC Service Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Rides with a senior technician on commercial rooftops before taking calls alone
EPA 608 card, tool list and truck stock verified in writing
Dispatch, ticketing and parts ordering walked end to end, not just logged into
First solo calls are planned maintenance on familiar equipment, with phone backup named

By 60 days Supervised independence

Checkpoint	Done by	Date
Carrying own service calls on the equipment types in your mix
Service manager reviews three of their closed tickets line by line with them
Introduced by name to the ten accounts they will see most
First callback, if any, reviewed as a learning conversation rather than a warning

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running a full route unsupervised, including after-hours rotation
Quoting found work up to an agreed authority limit
Measured on first-time fix, callback rate and ticket completeness - figures shared with them
Next credential or equipment training agreed and diarised

HVAC & Mechanical

HVAC Install Technician (Commercial)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works as second technician on two complete installs before leading any task
Brazing, nitrogen purge and evacuation practice observed and signed off
Rigging and crane signal expectations covered before the first lift
Knows which drawings and submittals govern the job and where to find them

By 60 days Supervised independence

Checkpoint	Done by	Date
Leads a straightforward replacement with the foreman checking at set points
Owns their own evacuation and leak check, and records the readings
Understands the handover the service department expects at closeout
Productivity discussed against the estimate, not as a target but as context

By 90 days Working alone, measured

Checkpoint	Done by	Date
Leads an install crew on routine work without daily supervision
Trusted with the commissioning checks on at least one equipment family
Measured on rework, schedule adherence and quality of the service handover
Named the next equipment type or manufacturer they will be trained on

HVAC & Mechanical

HVAC Controls Technician (BAS / Niagara)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Read-only access first: watches live systems and trends before changing anything
Walked through your controls standards, naming conventions and graphics library
Shadows a commissioning visit end to end
Knows which sites are under warranty and which have unusual sequences

By 60 days Supervised independence

Checkpoint	Done by	Date
Commissions a VAV box or similar device with the lead reviewing the trends
Makes supervised programming changes, documented in your change log
Handles a service call on a familiar panel with escalation available
Introduced to the building operators they will deal with regularly

By 90 days Working alone, measured

Checkpoint	Done by	Date
Commissions independently and signs off their own point-to-point checks
Carries the on-call phone for controls on a rotation
Measured on rework, documentation quality and operator feedback
Manufacturer certification path agreed if they do not already hold one

HVAC & Mechanical

HVAC Service Manager

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Rides with four technicians across the spread of skill, not just the best one
Reviews twelve months of callback, utilisation and agreement renewal data
Meets the five accounts that generate the most revenue and the most complaints
Learns dispatch, quoting and invoicing by doing them, not by being shown

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns the dispatch board and the on-call rotation
Has run one difficult customer conversation with you present and then one alone
Proposed one change to truck stock, pricing or scheduling with reasoning
Knows each technician by strength and gap, and can say so specifically

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the department day to day, escalating by exception
Owns the maintenance agreement renewal list and its pricing
Measured on utilisation, callback rate, agreement retention and gross margin
Has a development plan for at least two technicians

HVAC & Mechanical

HVAC Project Manager (Commercial)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads the contract, schedule of values and submittal log on a live job before taking one
Walks two active sites with the current project manager
Meets the general contractors and engineers they will work with
Learns your cost reporting cadence and what the numbers actually mean

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a small job end to end, with your review at buyout and at monthly billing
Has written and defended one change order
Runs their own coordination meeting
Forecasting cost to complete monthly, with you checking the assumptions

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a normal job load without daily oversight
Owns buyout, submittals, billing and closeout on their jobs
Measured on margin held against buyout, schedule adherence and closeout speed
Named the long-lead equipment risks on each job without prompting

Commercial Construction

Construction Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks every active area with the superintendent before taking a crew
Knows the crew by name, ticket and what each is good at
Site safety plan, permits and emergency procedure covered on day one
Runs the daily huddle from the first week, briefly

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns the look-ahead for their area and the manpower request behind it
Has handled one performance conversation on the crew
Material ordering, staging and protection under their control
Layout verified independently before it is built to

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running their area without daily superintendent involvement
Owns safety corrections and toolbox talks on their scope
Measured on productivity against estimate, rework and incident rate
Naming a crew member they are developing

Commercial Construction

Construction Superintendent

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads the contract, schedule and open RFI log before directing anything
Walks the site daily with the outgoing superintendent for the first fortnight
Meets every subcontractor foreman face to face
Learns your reporting, safety and inspection processes by doing them

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs the weekly coordination meeting
Owns the three-week look-ahead and holds subs to it
Has handled one sub performance issue and documented it
Inspections scheduled and passed on their watch

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the site, escalating to the project manager by exception
Owns site safety, logistics and the punch process
Measured on schedule adherence, incident rate, inspection outcomes and punch volume
Has flagged at least one risk early enough to matter

Commercial Construction

Construction Project Manager

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads contracts, buyout status and cost reports on live jobs before taking one
Walks each site with its superintendent
Meets owners, architects and key subcontractors
Learns your cost reporting and what each line actually represents

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a job with review at buyout, change orders and monthly billing
Has written and defended one change order
Running the submittal and procurement log
Forecasting cost to complete with assumptions you have checked

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a normal job load, escalating by exception
Owns owner communication and the monthly report
Measured on margin held, schedule, change order recovery and closeout
Can name the top three risks on each job unprompted

Commercial Construction

Commercial Estimator

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews the last ten bids, won and lost, with the reasons
Learns your production rates and where they came from
Shadows one full bid from invitation to submission
Meets the subcontractors and suppliers you rely on

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a complete takeoff with review before submission
Has handled one scope gap between trades
Involved in a bid day and the final number conversation
Starting to feed actual costs back into the database

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying bids independently within an agreed value limit
Owns the subcontractor coverage for their bids
Measured on hit rate, accuracy against actuals and scope completeness
Has improved at least one production rate with evidence

Commercial Electrical

Journeyman Electrician (Commercial)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a lead before being assigned a task alone
Lockout, verification and energised work rules covered and witnessed
Knows the job drawings, the RFI process and who answers questions
Tool and PPE inventory confirmed, not assumed

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs a defined scope - a floor, a feeder, a lighting package - with checks
Produces layout others can build to
Red-lines as-builts as they go rather than at the end
First-time inspection results reviewed with the foreman

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine scopes and directing an apprentice
Trusted to terminate and verify before energisation under the foreman
Measured on rework, inspection pass rate and productivity against estimate
Next code or equipment training agreed

Commercial Electrical

Master Electrician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews the permits, inspection history and any open violations on current work
Meets the AHJs and inspectors in your main jurisdictions
Walks every active job and forms a view on each
Learns how your company decides design-build versus engineered

By 60 days Supervised independence

Checkpoint	Done by	Date
Signs off on at least one plan review response
Owns the code compliance position on one live dispute
Reviews two crews for safe work practice and reports honestly
Involved in estimating or scoping at least one job

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying licence responsibility with your full confidence
Owns the training plan for apprentices and journeymen
Measured on inspection outcomes, incident rate and quality of code decisions
Has flagged at least one practice in the company that needs to change

Commercial Electrical

Electrical Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Takes over a crew with the outgoing foreman present for the first week
Knows every person on the crew by name, skill and ticket
Walks the drawings and the schedule with the project manager
Runs the daily huddle from day one, even if briefly

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns the three-week look-ahead and the manpower request
Has handled one performance conversation on the crew
Material ordering and staging under their control
Layout accuracy verified independently once before trusting it

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the floor without daily project manager involvement
Owns safety on their area including toolbox talks and corrections
Measured on productivity against estimate, rework and incident rate
Named a journeyman they are developing toward foreman

Commercial Electrical

Commercial Electrical PM

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads contracts, buyout status and cost reports on live jobs before taking any
Walks sites with the foremen and listens more than talks
Meets general contractors, suppliers and the gear representative
Learns the submittal and RFI systems by processing real ones

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a job, with review at buyout, at change orders and at monthly billing
Has priced and negotiated one change order
Running their own coordination and procurement log
Forecasting to complete with assumptions you have checked

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a full job load with escalation by exception
Owns gear procurement timing and the energisation critical path
Measured on margin, billing accuracy, schedule and closeout
Can name the two biggest risks on each of their jobs unprompted

Commercial Plumbing

Journeyman Plumber (Commercial)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works alongside a lead before taking a scope alone
Knows the code edition in force and where your jurisdiction differs
Isolation, testing and hot work procedures covered and witnessed
Understands which work needs inspection before cover

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs a defined rough-in with the foreman checking before close
Owns their own testing and records the results
Handles a tie-in on an occupied building with support available
Inspection results reviewed with them, pass or fail

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine scopes and directing an apprentice
Trusted to call for inspection on their own work
Measured on rework, inspection pass rate and productivity
Next credential - backflow, medical gas, licence progression - agreed

Commercial Plumbing

Master Plumber

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews permit history, open inspections and any compliance issues
Meets the plan reviewers and inspectors in your main jurisdictions
Walks live jobs and forms an independent view of workmanship
Learns how your company prices and scopes service versus project work

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a plan review response and at least one code position
Reviews apprentice progression and reports honestly on readiness
Involved in scoping or estimating a job
Has resolved one field code dispute

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying licence responsibility with full confidence
Owns training and progression planning for the plumbing staff
Measured on inspection outcomes, callback rate and quality of code decisions
Has identified at least one standard practice that should change

Commercial Plumbing

Commercial Plumbing PM

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads contracts, submittal logs and fixture schedules on live jobs
Walks sites with foremen and suppliers
Learns underground and inspection sequencing against the concrete schedule
Meets the general contractors they will deal with

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a job with review at buyout, change orders and billing
Has handled one fixture substitution or discontinuation
Running inspection scheduling and the test record
Forecasting to complete with checked assumptions

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a full job load, escalating by exception
Owns procurement timing on long-lead fixtures and equipment
Measured on margin, schedule, inspection outcomes and closeout
Can name the critical path on each job without looking it up

Commercial Roofing

Commercial Roofing Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works alongside an experienced foreman on one full tear-off and install
Fall protection plan, rescue plan and hot work permits covered and witnessed
Knows the manufacturer systems you are certified to install
Understands what voids a warranty and who to call before it does

By 60 days Supervised independence

Checkpoint	Done by	Date
Leads a straightforward reroof with the project manager checking at set points
Owns the daily weather call on their job
Handles material staging and deck load without supervision
Manufacturer inspection passed on work they led

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running crews independently on routine work
Trusted with detail decisions at penetrations and terminations
Measured on leak callbacks, warranty inspection outcomes and productivity
Next manufacturer certification agreed

Commercial Roofing

Commercial Roofing PM

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews the open warranty obligations and any active leak claims
Walks live jobs and two recently completed roofs
Meets the manufacturer representatives you work through
Learns your estimating approach for work you cannot see

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a job from scope through warranty submission
Has handled one leak call on completed work
Running the manufacturer inspection and documentation process
Pricing a reroof with your review before it goes out

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a full job load with escalation by exception
Owns warranty submission and the closeout package
Measured on margin, warranty acceptance rate and callback cost
Has a view on which roofs in the portfolio need survey work

Commercial Roofing

Commercial Roofing Service Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Rides with a senior technician on leak calls before going alone
Roof access, fall protection and hot work rules covered and witnessed
Learns the roof systems and details across your customer base
First solo calls are inspections rather than diagnostics

By 60 days Supervised independence

Checkpoint	Done by	Date
Handling routine leak calls with phone support
Documents roof condition with photographs to a standard you have set
Knows which repairs they can make and which need the project manager
First repair revisits, if any, reviewed as learning

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running a service route unsupervised
Quoting repairs within an agreed authority limit
Measured on repair hold rate, documentation quality and customer feedback
Contributing to the roof survey programme

Fire Protection

Fire Alarm Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a licensed technician on inspections before testing alone
Licence, certification and any state requirements verified in writing
Impairment procedure and monitoring company contacts learned cold
Knows the panel families across your accounts

By 60 days Supervised independence

Checkpoint	Done by	Date
Performs routine inspections with results reviewed
Handles a trouble call on a familiar panel
Produces an inspection report that needs no rework
Introduced to the AHJs they will deal with

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running inspections and service calls independently
Trusted to manage an impairment start to finish
Measured on report quality, first-time fix and AHJ acceptance
Next manufacturer certification agreed

Fire Protection

Fire Sprinkler Fitter

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a lead fitter before taking a scope alone
Knows the standard in force and your jurisdictional differences
Isolation, drain-down and impairment procedure covered and witnessed
Understands what the inspector checks on hangers and bracing

By 60 days Supervised independence

Checkpoint	Done by	Date
Installs a defined branch scope with inspection before cover
Owns their own hydrostatic test and records it
Handles a tie-in on a live system with support present
Inspection outcomes reviewed with them

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine installation
Trusted to call for inspection on their own work
Measured on test pass rate, rework and productivity
Next licence stage or NICET level agreed

Fire Protection

Fire Alarm / Sprinkler Designer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews recent submittals, including any that were rejected and why
Learns your calculation software and drawing standards
Meets the AHJs and plan reviewers in your main jurisdictions
Shadows one design from scope to issue

By 60 days Supervised independence

Checkpoint	Done by	Date
Produces a design for a straightforward occupancy with full review
Has handled one plan review comment
Coordinating with mechanical and electrical before issue
Understands the water supply data sources and their age

By 90 days Working alone, measured

Checkpoint	Done by	Date
Designing independently within agreed occupancy types
Owns the submittal and the response to comments
Measured on first-pass approval rate, field RFI volume and rework
NICET progression agreed if applicable

Paving & Asphalt

Asphalt / Paving Operator

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Runs the paver under supervision on straightforward lots first
Machine daily checks, greasing and fault reporting covered
Understands your mix designs and what each is used for
Knows the signals and working relationship with the truck drivers

By 60 days Supervised independence

Checkpoint	Done by	Date
Running the paver on routine commercial work with the foreman nearby
Owns mat quality on their shift and can explain a defect
Handling joints and tie-ins without being told how
Density results reviewed with them

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the paver unsupervised on your normal work
Trusted on variable depth and irregular shapes
Measured on mat quality, density results and rework
Next machine or certification agreed

Paving & Asphalt

Paving Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks jobs with the outgoing foreman and the estimator
Knows the crew, the equipment and its condition
Traffic control, excavation and safety procedures covered
Learns how your jobs are estimated so they can hold the number

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs a routine lot with the superintendent checking at set points
Owns the truck cycle plan and the day’s weather call
Handles a customer conversation on site
Density and thickness results reviewed job by job

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running crews independently on routine work
Owns the prep decision: what gets milled, patched or left
Measured on productivity, density results, rework and incident rate
Developing one operator toward more responsibility

Paving & Asphalt

Screed Operator

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works behind an experienced screed hand before taking the controls
Understands grade control, crown and how the machine holds them
Knows the mixes and how each behaves at the screed
Learns the signals used by the crew

By 60 days Supervised independence

Checkpoint	Done by	Date
Running the screed on routine work with the foreman watching the mat
Can diagnose a wave or tear and correct it themselves
Handling tie-ins and transitions cleanly
Core results reviewed with them

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the screed unsupervised
Trusted on variable depth and hand-work transitions
Measured on smoothness, thickness tolerance and rework
Mentoring the next screed hand

Commercial Landscaping

Landscape Crew Lead

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Rides the route with the current lead for two full cycles
Equipment checks, trailer loading and tie-down covered and witnessed
Knows which properties have difficult access, pets or picky contacts
Chemical handling limits made explicit - what they may and may not apply

By 60 days Supervised independence

Checkpoint	Done by	Date
Running the route with the foreman spot-checking properties
Owns the quality walk before leaving each site
Reporting irrigation and turf issues back rather than ignoring them
Has handled one direct client interaction on site

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the route unsupervised to standard
Trusted to adjust sequence when weather or breakdown forces it
Measured on complaints, property quality scores and damage incidents
Training a crew member of their own

Commercial Landscaping

Landscape Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks every property in their book with the account manager
Knows each crew lead, their route and their weak spots
Snow and storm response procedure covered before the season
Learns how routes are costed so they can hold the hours

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns route scheduling and crew assignment
Has handled a quality complaint end to end
Managing chemical records and applicator compliance
Involved in seasonal hiring

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the operation day to day, escalating by exception
Owns equipment maintenance scheduling and downtime
Measured on route hours against budget, complaints and retention
Developing at least one crew lead

Commercial Landscaping

Landscape Account Manager

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks the top ten properties with the outgoing manager or the foreman
Reads every contract in the book, including the awkward ones
Meets the property managers face to face, not by email
Learns how enhancements are priced and approved

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns the renewal conversation on at least two accounts
Has sold one enhancement from a site walk
Handling a complaint without escalating it upward
Knows which accounts are profitable and which are not

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying the full book with escalation by exception
Owns renewal pricing within an agreed range
Measured on retention, enhancement revenue and margin by account
Has recommended at least one account be repriced or resigned

Commercial Landscaping

Landscape Project Manager

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks active installs and two recently completed ones
Reads the landscape drawings, plant schedules and specifications
Meets the nurseries and suppliers you buy from
Learns the establishment and warranty obligations you carry

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns an install from material order through substantial completion
Has rejected or accepted a plant delivery on their own judgment
Coordinating irrigation and grading with the general contractor
Tracking labour against the estimate weekly

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a normal install load with escalation by exception
Owns the handover to maintenance and the warranty walk
Measured on margin, plant loss rate, schedule and punch volume
Can name the seasonal risks on each job unprompted

Commercial Painting

Commercial Painter

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced painter before taking an area alone
Surface preparation standards and your specification set covered
Knows the products you use and why each is specified
Protection and masking expectations made explicit on an occupied job

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a defined area with the foreman checking cut lines and coverage
Handles colour changes and mock-ups correctly
Working cleanly alongside other trades
Production tracked against the estimate as context

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine commercial scopes
Trusted on substrate decisions within the specification
Measured on rework, punch volume and production against estimate
Next skill - spray, industrial coatings, finishes - agreed

Commercial Painting

Industrial Painter / Coatings

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works under a certified applicator before coating anything alone
Confined space, respirator fit and containment procedures covered and witnessed
Knows the coating systems and their data sheets
Understands the inspection hold points before they hit one

By 60 days Supervised independence

Checkpoint	Done by	Date
Performs prep and coating with readings recorded and reviewed
Owns their own DFT and environmental readings
Has worked through one third-party inspection
Understands when conditions mean stopping

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently within the procedures they are qualified to
Trusted to make the call on dew point and surface condition
Measured on inspection pass rate, rework and documentation quality
Next certification agreed

Commercial Painting

Commercial Painting Foreman

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks live jobs with the project manager and the outgoing foreman
Knows the crew and what each is quick and slow at
Learns how jobs are estimated so the hours can be held
Protection and containment standards set on day one

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs a floor with the project manager checking at set points
Owns colour approval and mock-up sign-off
Has handled one quality issue with a crew member
Managing material ordering across colours and sheens

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running jobs independently
Owns the punch and touch-up process so it closes
Measured on production against estimate, punch volume and rework
Developing one painter toward lead

Commercial Flooring

Commercial Carpet Installer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced installer before taking a room alone
Subfloor assessment and when to stop covered explicitly
Knows the products and the manufacturer requirements for each
Seam planning explained on a real job, not in theory

By 60 days Supervised independence

Checkpoint	Done by	Date
Installs a defined area with the lead checking seams and stretch
Owns their own subfloor check and raises problems before starting
Handles transitions and doorways cleanly
Working around occupants without complaints

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine installations
Trusted to plan seams on an open floor
Measured on rework, punch items and material waste
Training a helper

Commercial Flooring

LVT / Hard Surface Installer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced installer before taking a room alone
Moisture testing procedure and refusal criteria covered explicitly
Knows adhesive open times and how conditions change them
Understands acclimation and why it is not optional

By 60 days Supervised independence

Checkpoint	Done by	Date
Installs a defined area with layout reviewed before starting
Owns their own moisture and flatness checks
Handles transitions and movement joints correctly
Raises slab problems before covering them

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine installations
Trusted to plan layout so the job does not finish on a sliver
Measured on rework, telegraphing complaints and waste
Training a helper

Commercial Flooring

Polished Concrete Installer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced operator before running a machine alone
Dust control, silica exposure and respirator requirements covered and witnessed
Knows the grinding sequence and tooling selection
Understands what the customer has actually been promised

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs a straightforward slab with the lead checking between passes
Owns the densifier application and can explain the result
Handles slurry containment and disposal correctly
Managing expectations with the customer on site

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running slabs independently on routine specifications
Trusted to assess a slab and recommend an achievable finish
Measured on finish consistency, rework and customer acceptance
Next equipment or decorative technique agreed

Commercial Flooring

Commercial Flooring PM

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reads contracts, submittals and product schedules on live jobs
Walks sites with installers and the general contractor
Learns moisture mitigation options and what each costs
Meets the manufacturers and distributors you buy through

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a job from material order through punch
Has handled one product substitution or discontinuation
Coordinating moisture testing and remediation decisions
Tracking labour against the estimate weekly

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a full job load with escalation by exception
Owns attic stock, closeout and the owner handover
Measured on margin, schedule, punch volume and claim rate
Can name the slab risk on each job unprompted

Commercial Cleaning & Facilities

Janitor / Custodial Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works alongside an experienced cleaner on the building for a full week
Chemical dilution, labelling and safety data covered and witnessed
Knows the scope of work for their building, not a generic list
Keys, alarm codes and access procedure signed for

By 60 days Supervised independence

Checkpoint	Done by	Date
Working the building alone to the scope
Owns the quality standard in their areas
Reporting maintenance issues rather than working around them
Has handled one occupant request appropriately

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working unsupervised with inspections passing consistently
Trusted with periodic work as well as daily scope
Measured on inspection scores, complaints and supply usage
Trained on at least one piece of floor equipment

Commercial Cleaning & Facilities

Cleaning Supervisor

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Walks every building in their patch with the outgoing supervisor
Knows each cleaner, their building and their reliability
Learns the inspection system and what each score means
Client contacts introduced by name

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns inspections and the corrective actions from them
Has covered a call-off and handled a client complaint
Managing supply ordering against budget
Has onboarded one new cleaner

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the patch day to day, escalating by exception
Owns staffing, cover and periodic scheduling
Measured on inspection scores, complaint volume, turnover and supply cost
Developing one cleaner toward supervision

Welding & Fabrication

Commercial Welder

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Weld test to the procedures you actually run, witnessed and recorded
Hot work permits, fire watch and ventilation covered and witnessed
Knows which procedures and positions they are qualified to
Works alongside a lead before welding production work

By 60 days Supervised independence

Checkpoint	Done by	Date
Producing production welds with inspection results reviewed
Owns their own fit-up and prep
Has worked through one failed inspection and the repair
Understands the documentation that follows their welds

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently within their qualifications
Trusted on out-of-position and critical joints where qualified
Measured on first-time inspection pass rate and rework
Next qualification or position agreed

Masonry & Concrete

Bricklayer / Mason

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced mason before setting leads alone
Scaffold erection, inspection and safe use covered and witnessed
Knows the mortar types you use and where each belongs
Understands cold and hot weather protection requirements

By 60 days Supervised independence

Checkpoint	Done by	Date
Setting leads and running line with the foreman checking
Owns flashing and weep detailing on their sections
Handles a match on a repair or tuckpoint
Work inspected before scaffold moves

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine walls and repairs
Trusted on openings, lintels and control joint placement
Measured on coursing accuracy, rework and production rate
Training an apprentice

Masonry & Concrete

Concrete Finisher

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced finisher across at least four pours
Silica, PPE and safe equipment use covered and witnessed
Knows the mixes, admixtures and how weather changes timing
Understands what the specification requires for flatness and finish

By 60 days Supervised independence

Checkpoint	Done by	Date
Finishing defined areas with the lead checking timing and technique
Owns the call on when to start floating in their area
Handles joints and edges to specification
Flatness results reviewed with them where measured

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine slabs
Trusted on decorative or specified finishes where applicable
Measured on flatness results, rework and surface defects
Training a helper

Physical Security

Security Systems Installer / Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a senior technician before commissioning alone
Knows the platforms across your accounts and which are under contract
Access to customer systems and credential handling rules made explicit
Shadows one full door commissioning end to end

By 60 days Supervised independence

Checkpoint	Done by	Date
Commissions a door or camera set with the lead reviewing
Handles a service call on a familiar platform
Documents a system to the standard you expect
Introduced to the customer contacts they will deal with

By 90 days Working alone, measured

Checkpoint	Done by	Date
Commissioning and servicing independently on known platforms
Trusted on life safety egress interfaces with review
Measured on first-time fix, callback rate and documentation quality
Next manufacturer certification agreed

Physical Security

Low-Voltage Electrician (Security Specialty)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a lead before pulling or terminating alone
Fire-stopping, plenum rating and separation rules covered
Knows your cable standards, labelling scheme and test requirements
Understands what fails a certification and why

By 60 days Supervised independence

Checkpoint	Done by	Date
Runs and terminates a defined scope with results reviewed
Owns their own testing and certification records
Produces as-builts that match what is in the wall
Working cleanly in occupied and ceiling spaces

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine cabling scopes
Trusted on pathway planning and fill calculations
Measured on certification pass rate, rework and documentation accuracy
Fibre or specialist certification agreed if applicable

Physical Security

Integration Engineer / Systems Integrator

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews the architecture of your three largest deployments
Meets the manufacturers and their support channels
Learns your standards for naming, backup and version control
Shadows one client requirements conversation

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns the design for a straightforward multi-site deployment
Has handled one manufacturer limitation and found a route around it
Running a cutover plan with review
Involved in a client training session

By 90 days Working alone, measured

Checkpoint	Done by	Date
Designing and leading deployments independently
Owns version control and firmware policy across the estate
Measured on deployment defect rate, client acceptance and support load
Has improved at least one standard

Insulation

Insulation Worker, Mechanical

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced insulator before taking a scope alone
Asbestos awareness and stop-work procedure covered and witnessed
Knows the materials, thicknesses and jacketing you specify by service
Understands vapour barrier continuity and where it fails

By 60 days Supervised independence

Checkpoint	Done by	Date
Insulating defined runs with the foreman checking fittings and terminations
Owns their own fitting covers and weatherproofing
Raises existing material concerns rather than covering them
Working around other trades on congested racks

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine scopes
Trusted on removable covers and complex fittings
Measured on rework, condensation callbacks and productivity
Next material or system training agreed

Insulation

Insulation Worker, Floor/Ceiling/Wall

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced installer before taking an area alone
Confined space, ventilation and respirator requirements covered and witnessed
Knows the assemblies, R-values and vapour control approach you use
Understands fire blocking and draft stopping requirements

By 60 days Supervised independence

Checkpoint	Done by	Date
Insulating defined areas with inspection before cover
Owns air sealing in their areas
Handles penetrations and fixtures correctly
Inspection outcomes reviewed with them

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine assemblies
Trusted on thermal bridging decisions within the specification
Measured on inspection pass rate, rework and coverage consistency
Spray foam or specialist certification agreed if applicable

Commercial Pest Control

Pest Control Technician (Licensed Applicator)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Licence and state requirements verified; rides with a senior technician
Label compliance, record keeping and storage covered and witnessed
Knows the accounts with audit requirements and what they demand
Learns the inspection sequence for each facility type on the route

By 60 days Supervised independence

Checkpoint	Done by	Date
Running routine services with reports reviewed
Owns the inspection findings and recommendations on their accounts
Has handled one escalating account with support
Records standing up to internal review

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the route unsupervised
Trusted to build a treatment plan for a recurring problem
Measured on callback rate, audit outcomes and record quality
Additional licence category agreed

Elevator Maintenance

Elevator Mechanic / Service Technician

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with a licensed mechanic before any independent work
Entrapment response, lockout and hoistway safety covered and witnessed
Knows the controller families and equipment across the portfolio
Understands which units are under which contract

By 60 days Supervised independence

Checkpoint	Done by	Date
Performing routine maintenance with work reviewed
Handles a callback on familiar equipment with support available
Owns their own documentation on each unit
Introduced to the building contacts on their route

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running a route independently including on-call rotation
Trusted to take a unit out of service on their own judgment
Measured on callback rate, entrapment response time and inspection outcomes
Next licence stage or manufacturer training agreed

Elevator Maintenance

Elevator Project Manager

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Reviews active modernisations, their schedules and open issues
Walks each live hoistway with the mechanic
Meets the inspectors and the state authority contacts
Learns lead times on controllers and equipment

By 60 days Supervised independence

Checkpoint	Done by	Date
Owns a modernisation with review at procurement and at inspection
Has handled one existing-conditions dispute
Coordinating electrical and fire alarm interfaces
Tracking cost and schedule weekly

By 90 days Working alone, measured

Checkpoint	Done by	Date
Carrying a full job load with escalation by exception
Owns inspection scheduling and sign-off
Measured on schedule, margin, inspection outcomes and turnover quality
Can name the long-lead risk on each job unprompted

Elevator Maintenance

QEI-Certified Inspector

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Certification and state registrations verified in writing
Shadows an experienced inspector across several equipment types
Learns your reporting format and what makes a finding actionable
Knows the code editions applicable in each jurisdiction covered

By 60 days Supervised independence

Checkpoint	Done by	Date
Performing inspections with reports reviewed before issue
Has witnessed and signed one category test
Handled one disagreement with a mechanic professionally
Reports standing up without rework

By 90 days Working alone, measured

Checkpoint	Done by	Date
Inspecting independently across the equipment types agreed
Trusted to red-tag a unit on their own judgment
Measured on report quality, consistency and dispute volume
Additional jurisdictions or equipment types agreed

LED & Solar

Solar Photovoltaic Installer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Works with an experienced installer before any roof attachment work
Fall protection, roof access and wind limits covered and witnessed
Knows the racking systems and attachment methods you use
Understands which roof types carry warranty constraints

By 60 days Supervised independence

Checkpoint	Done by	Date
Installing racking and modules with torque checks reviewed
Owns DC wire management on their sections
Handles penetrations and flashing correctly
Has worked through one commissioning sequence

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine arrays
Trusted on layout adjustments within the plan set
Measured on rework, leak callbacks and installation defects
Next certification agreed

LED & Solar

Electrician (LED & Solar)

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Licence verified; works with a lead before any interconnection work
Rapid shutdown, arc fault and DC safety requirements covered
Knows the inverter platforms you install and their commissioning tools
Understands the utility interconnection process in your markets

By 60 days Supervised independence

Checkpoint	Done by	Date
Performing terminations and commissioning with results reviewed
Owns their own load calculations with review
Has worked through one utility witness test
Handles an inverter fault with support available

By 90 days Working alone, measured

Checkpoint	Done by	Date
Working independently on routine systems
Trusted on point of interconnection decisions within the design
Measured on inspection pass rate, commissioning defects and production versus expectation
Next manufacturer certification agreed

Commercial Trucking

CDL-A Truck Driver

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Licence, medical card and endorsements verified; road test completed
Hours of service, logging and inspection procedure covered and witnessed
Rides the main lanes with an experienced driver
Knows the customer sites with difficult access before arriving at one

By 60 days Supervised independence

Checkpoint	Done by	Date
Running routes independently with paperwork reviewed
Owns load securement on their own loads
Has handled one delivery problem without escalation
Clean inspection and log record

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running the full route set unsupervised
Trusted to make the weather and safety call
Measured on on-time delivery, log compliance, incidents and fuel
Additional endorsement agreed if useful

Commercial Trucking

CDL-B Truck Driver

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Licence and medical card verified; road test on the actual vehicle
Lift gate operation and manual handling covered and witnessed
Rides the route with an experienced driver
Knows the sites with tight access or restricted hours

By 60 days Supervised independence

Checkpoint	Done by	Date
Running the route independently with paperwork reviewed
Owns load distribution and securement across multi-stop runs
Has handled a refused or damaged delivery correctly
Clean inspection record

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running routes unsupervised including unfamiliar sites
Trusted to refuse an unsafe delivery location
Measured on on-time delivery, damage rate and incidents
Path to Class A discussed if they want it

Commercial Irrigation

Irrigation Technician / Installer

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Rides with an experienced technician across several system types
Backflow, cross-connection and local ordinance requirements covered
Knows the controllers across the account base
Understands winterisation and activation schedules before the season

By 60 days Supervised independence

Checkpoint	Done by	Date
Running routine service calls with work reviewed
Owns system audits and the findings from them
Has located and repaired a mainline break
Reporting to property managers in writing

By 90 days Working alone, measured

Checkpoint	Done by	Date
Running a service route unsupervised
Trusted on controller programming and schedule changes
Measured on callback rate, water usage outcomes and report quality
Backflow certification agreed if not held

Commercial Irrigation

Backflow Prevention Specialist

New hire

Manager

Start date

First 30 days Verify and supervise

Checkpoint	Done by	Date
Certification and test kit calibration verified in writing
Shadows an experienced tester across assembly types
Knows the jurisdictions you work in and each one’s reporting process
Understands which failures require immediate isolation

By 60 days Supervised independence

Checkpoint	Done by	Date
Testing independently with reports reviewed before submission
Owns repair recommendations on failed assemblies
Has handled one rejected report and resubmitted it
Managing their own test kit calibration schedule

By 90 days Working alone, measured

Checkpoint	Done by	Date
Testing and reporting independently across all assembly types
Trusted on repair versus replacement decisions
Measured on report acceptance rate, retest volume and schedule adherence
Additional jurisdictions or certifications agreed